Privacy Policy

At The Pet Express (“we,” “us,” or “our”), your privacy is a top priority. This Privacy Policy outlines how we gather, use, and safeguard your personal information when you visit or make a purchase on https://thepetexpress.shop, in line with applicable laws and Google Shopping Ads policies.

1. Information We Collect

• Personal Information: We collect the details you provide, such as your name, email, shipping address, payment information, and any other necessary data to fulfill your order.
• Automatically Collected Information: We automatically collect data when you visit our site, including your IP address, browser type, operating system, device details, browsing patterns, and referral sources.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, personalize content, and analyze site traffic.

2. How We Use Your Information

• Order Processing and Fulfillment: Your information is used to process and deliver orders, as well as to provide customer support.
• Marketing and Advertising: With your consent, we may send marketing materials, personalize ads, and measure the performance of those ads, including through Google Shopping Ads.
• Site Improvement and Analytics: Data helps us understand how users interact with our site, enabling us to continually improve our services.
• Legal Compliance and Security: We use your information to meet legal obligations, prevent fraud, and maintain the security of our site.

3. Third-Party Sharing and Disclosure

We do not sell or rent your personal data.
We may share your information with trusted service providers, such as payment processors, shipping partners, and marketing agencies, to support our operations.
We work with third-party advertising services, like Google, to serve targeted ads based on your browsing activities. These services may use cookies to collect information on how you interact with our site.

4. Google Shopping Ads and User Data

We follow Google Shopping Ads policies to ensure that our data practices meet Google’s transparency, user choice, and data protection standards.
We are clear about how your data is collected and used for advertising.
You can opt-out of personalized advertising through your Google account settings or by using third-party opt-out tools.

5. Cookies and Tracking Technology

We use cookies to enhance your shopping experience, display relevant ads, and analyze site interactions.
You have the option to manage or disable cookies via your browser settings, but be aware that turning off cookies may limit certain website features.

6. Data Security

We implement security measures to protect your personal data from unauthorized access, modification, or disclosure.
Although we take precautions, no online platform can guarantee complete security.

7. Your Rights

• Access: You can request access to the personal information we hold about you.
• Correction: You may request corrections for any inaccurate or incomplete data.
• Deletion: You can request the deletion of your personal data, subject to legal obligations.
• Opt-Out: You can unsubscribe from marketing emails by following the opt-out instructions in the emails.

8. Children’s Privacy

Our website is not intended for children under 14 years old. We do not knowingly collect personal information from children under 14.

9. International Data Transfers

We may transfer your data to countries outside your country of residence, but we ensure your data is handled securely and in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any revisions will be posted on this page with the updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Phone: +1 979-429-3446

Email: support@thepetexpress.shop

Address:1003 Hereford St, College Station, TX 77840, USA

Business Hours: 9:00 am – 5:00 pm (Monday – Friday)