FAQs

At The Pet Express, we provide a curated selection of premium dog toys crafted to keep your furry companion engaged and entertained. Our range includes durable Chew Toys, interactive Fetch Toys, cozy Plush Toys, and stimulating Puzzle Toys designed to challenge your dog’s mind. Every toy in our collection is carefully chosen for its fun, comfort, and durability, ensuring that your dog can enjoy hours of safe and active play.

Explore our collection, select the items you’d like to purchase, and add them to your cart. Once you’re ready, proceed to the checkout page and follow the simple steps to complete your order.

Once your order has been shipped, we’ll send you an email with a tracking number. You can use this number on our website or the carrier’s site to track your package and stay updated on its progress.

If your product arrives damaged or defective, please contact us immediately at support@thepetexpress.shop or call us at +1 979-429-3446. Provide your order details and photos of the damage. We will work with you to resolve the issue.

You can cancel your order as long as it hasn’t been processed for shipping. To request a cancellation, contact us right away at support@thepetexpress.shop or call +1 979-429-3446. Once processing begins, cancellations may no longer be possible.

We accept various payment methods, including: 

• Visa
• Mastercard
• Paypal
• American Express
• Discover

You can reach us via:

• Phone: +1 979-429-3446
• E-mail: support@thepetexpress.shop

Your satisfaction is our top priority. If you’re not completely happy with your order, you can return items within 30 days of receiving them for a full refund or exchange. Please make sure the items are in their original condition and packaging.

Of course! We have a hassle-free return and exchange policy. To learn more or initiate a return or exchange, simply visit our Returns Policy page.

No, there are no hidden fees. All prices are clearly listed on our website, and we offer free shipping across the United States.